Browse F.A.Q. Topics

About our candles

  • Candle safety guidelines
    • Never leave your burning candle unattended.
    • Do not burn candle for longer than 2.5-3 hours at a time.
    • If the candle is left burning for an extended period of time the wick can move around.
    • Never light the wick if it is touching or close to the glass, as this can cause the glass to crack or shatter.
    • Discontinue use when 2-3cm (3-4 for tall candles) of wax remains in the container.
    • Keep away from flammable materials.
    • Keep away from children and pets.
    • Remove all wick and match debris before lighting.
    • Keep away from drafts.
    • Always keep on a stable, fire-resistant surface.
    • To keep container from cracking, do not place on cold surfaces.
    • Beware of edge of glass container, it has been smoothed but may still be sharp.
    • Always burn candles in a well-ventilated room.
    • Never touch or move a burning candle.
  • What are the benefits of using wood wicks?
    Wood wicks have a unique horizontal flame. They do not mushroom like cotton wicks can and have little to no carbon build-up, little debris and no sooting. And nothing beats that crackling sound for added ambience.
  • What kind of wick do you use?
    We use wood wicks that burn well with our soy wax. They achieve an even burn pool and excellent sent throw. They also produce a soothing crackling sound when burning.
  • What type of wax do you use?
    Our candles are made from natural soy wax.

Candle help

  • My candle has reached the end of the wick, but there is still wax left in the bottom
    As our candles are made from recycled/upcycled wine bottles each one varies slightly in size. We cut our standard size candles at two different heights. If your candle has finished and there is still 3-4cm of wax left, then you have a tall candle. Some wine bottles have a dip in the bottle (called a punt), we cut these ones a little higher so that they still have the same burn time. See the image below:
  • The flame on my candle is getting low
    If when burning the candle for a period of time you notice the flame height getting too low, it may be necessary to tap off any excess ash or burnt wood along the top of the wick. Only do this when the candle has been extinguished and cooled down. The flame should then return to its proper optimal height. Be sure not to leave any debris from the wick in the candle.
  • My candle won’t stay alight, what do I do?
    We do extensive testing on the wood wicks we use to try and ensure they are good quality and burn well. However as the wicks are made from natural wood they are always changing and can differ due to knots in different places. Here are some tips on what to do if your candle won't stay alight:
    • Wooden Wicks do need a little attention and tending to before each burn, similar to cotton wicks. Be sure to gently snap off the ash or burnt wood along the top edge of the wick and then light as usual.
    • Remove any wick debris from your candle before lighting.
    • When lighting, tip the candle, and relight on an angle. Hold it like this for a little while to let the wax melt away from the centre and allow the flame to slowly reach across the wick.
    • If it lights burn the wick allowing a little pool of wax to melt at the base of the wick, extinguish flame and allow to cool off for a minute or so. Use a paper towel or paper towel… and absorb excess wax on and around the wick. Discard tissue. Or you can tip excess wax out. Wait another minute and then relight candle.
    • If the candles stays lit we recommend letting it burn so the wax melts right to the edges with an even melt pool before extinguishing. This will help the wax burn evenly and not drown your wick.
  • First light tips
    It is important to take care when lighting your candle for the first time. There are a few things to do to ensure your candle continues to light and burn for the rest of its life.
    • For best performance, please keep the wick trimmed to approximately 4.8mm above the wax before the first light.
    • On first light, your candle may take a couple of times to light, when fully lit make sure you burn you candle long enough for the wax to melt right to edges of the candle container. Candles have a memory and doing this will help to make sure the wax doesn't tunnel down the centre of the container.